Please read these instructions
carefully before using the form below.
If
you HAVE received your order; have opened it, signed for it, or
personally accepted the package, please follow the instructions on
the RETURN FORM page.
If you have NOT received your order or have received
the order but did NOT sign for or personally accept the
package, please read
the following instructions:
-
DO NOT sign for or accept delivery of your
package. Tell your delivery person that you are
"REFUSING" the order.
-
DO NOT open the package. If you open
the package you must use the return form
inside your package to return the order.
-
If the package is left at your shipping address
without your acknowledgement, return the package to the shipping
agent (U.S.P.S., UPS, or
FedEx). Tell them that the package
was left at your shipping address and that you did not sign,
accept, or open the package. Tell them that you would like
to "REFUSE" the order. DO NOT OPEN THE PACKAGE.
Click Here for
Shipping Agent contact information.
For other questions or concerns please use our General
Help Forms.
Only fill out the form below if you have NOT
received your order or HAVE received your
order but did NOT sign for or personally
accept your order.
We will E-mail you a confirmation notice and further instructions unless
you have specified that we contact you by phone. If we attempt to
call you when you are unavailable, we will leave a message for you to
call us back "regarding issue number (your order number)"
For your privacy, we will not identify ourselves or divulge any
information to anyone about your order. You issue number will be
your order number. Please use your order number to reference your
account.